Privacy Policy

2. Information We Collect

We may collect the following categories of information when you interact with our services:

• Personal Information: Full name, date of birth, phone number, email address, residential address, BVN, NIN, and government-issued identification documents.
• Financial Information: Bank account details, wallet activity, and transaction history.
• Device & Technical Information: IP address, browser type, operating system, and unique device identifiers.
• Usage Information: Log data relating to how you use our platform, including pages visited, transaction records, and activity timestamps.

3. How We Use Your Information

We process your personal information for the following purposes:

• To provide, maintain, and enhance our payment services.
• To verify your identity and perform Know Your Customer (KYC) checks in compliance with applicable regulations.
• To process financial transactions and maintain accurate records.
• To prevent, detect, and investigate fraud, financial crimes, or suspicious activities.
• To communicate important updates, policy changes, security alerts, or promotional offers.
• To comply with regulatory and legal obligations.

4. Sharing of Information

We may share your information strictly in accordance with legal and operational requirements with:

• Regulatory Authorities: Such as the Central Bank of Nigeria (CBN), Nigeria Deposit Insurance Corporation (NDIC), Economic and Financial Crimes Commission (EFCC), and the Nigeria Data Protection Commission (NDPC).
• Financial Partners: Banks, payment processors, and settlement institutions that enable our services.
• Authorized Service Providers: Vendors and technical partners who support secure operations.
• Law Enforcement Agencies: Where disclosure is required for investigations into fraud, money laundering, or other criminal activities.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Advanced encryption technologies for data storage and transactions.
• Multi-factor authentication methods (PIN, OTP, biometrics) for account access.
• Restricted access to sensitive information for authorized personnel only.
• Regular security audits, monitoring, and employee training on data protection.

Users are also responsible for maintaining the confidentiality of their login credentials, passwords, and security answers.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations. Once data is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in a safe manner.

7. Your Rights

As a user, you have the following rights under applicable data protection laws:

• Right of Access: To request and obtain a copy of your personal information.
• Right of Correction: To request rectification of inaccurate or incomplete data.
• Right of Deletion: To request deletion of your personal data, subject to legal and regulatory requirements.
• Right to Withdraw Consent: To withdraw your consent to data processing at any time.
• Right to Lodge a Complaint: To escalate concerns with the Nigeria Data Protection Commission (NDPC).

8. Cookies & Tracking

Our platform may use cookies and related technologies to enhance user experience, analyze platform usage patterns, and provide secure and personalized services. You may disable or manage cookies through your browser settings; however, this may affect certain features of our services.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected, it will be promptly deleted.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or business practices. Updates will be published on our platform with the revised effective date. Continued use of our services constitutes acceptance of any changes.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us at:

Eldorado Smart Payment Limited
Suite 303, Capital Hub, Ahmadu Bello Way, Abuja, Nigeria
1-7 Muri-Okunola Street, Victoria Island, Lagos, Nigeria
Email: info@eldoradosp.com